Business Service

According to ITIL, a Business Service is “a service that is delivered to business customers by business units.” The purpose of IT in the Data Center is to provide computing Services to the Business and its customers. Some examples of Business Services are Online Banking, External Websites and SAP Systems.

NetZoom’s Business Service module lets users define a service-aligned view of IT by relating individual physical, virtual and cloud resources to a Business Service. The mapping of these components defines the relationships in a business service and creates the Model of the Business Service.

A business service is made up of different types of components:

• Other Business Services: like Order Processing and E-commerce
• Application Services: like Web servers, Database servers, File Servers, etc.
• Devices: machines to host the data and processing for the Business Service. These may be physical, virtual or cloud resources.

 

For example: an SAP System at your company would be a Business Service. It may be comprised of three other Business Services: Vendor Management, Order Processing and Accounts Receivable. Each of these Business Services would be made up of various Application Services (Web servers, Database servers, File Servers) which then would be dependent on one or more physical machines, VMs or Cloud resources.

 

Rules for Business Services:

• Business Services are not site-specific and can use resources from other or multiple sites.
• Business Services can be nested.
• Business Services can contain Application Services, but Application Services cannot contain Business Services.
• One or more Devices (servers, network devices, storage) participate collectively to provide the resources needed for a Business Service.
• Each device can serve multiple Business Services.